General Support:

+94 11 273 7441

or Contact your nearest outlet
Online Inquiries:

+94 11 505 9188

(Weekdays 9am - 5pm GMT 5.30+)

Shipping Information

How does your shipping service work?

We know how important it is to receive your goods when you expect them, especially if you have ordered something for a specific occasion, and we use large network of courier to deliver goods from nolimit.lk to all over the world.

We allocate the courier we believe will deliver your order to you in the quickest time depending on the size and weight of your parcel.

You can review our shipping options in more detail so you choose the one that best suits what you need.

What is Sri Lanka Express delivery?

If you choose Sri Lanka Express Shipping:

  • You will enjoy Free Delivery anywhere in Sri Lanka.
  • Your parcel will arrive within 2 working days (excluding weekends and public holidays) after you place your order.
  • Orders must be placed before 5pm to benefit from the 1 day delivery service
  • Your order will be delivered by Ace Xpress and may arrive anytime between 7am and 6pm and a signature will be required on receipt of your order.
  • If you're not in when your parcel arrives, a card will be left telling you how to pick up your order or rearrange delivery.
  • Deliveries are not made on public holidays, so you can expect your order to arrive the next working day.

International Delivery information

  • International shipping is charged according to the country of delivery and the weight of your order.
  • Express delivery service is available for most of the countries that we ship to. Once you have entered the delivery address, you' be able to see the quote.
  • We have provided the best suppliers to deliver the package. They are Fedex Express and TNT Express. You can choose the best out of it.
  • Tracking is available on all International express delivery services. You will receive a confirmation email from our customer care team, once your order is on its way to you, with a tracking link for your parcel so you can follow its journey.
  • Shipping costs are calculated automatically at the checkout page when both the destination and delivery service are selected.
  • Our carriers deliver during normal business working hours and may require a signature on receipt, so we suggest your order is delivered to a work address rather than a home address.
  • Any customs or import duties may be charged once the order reaches its destination country and must be paid by the recipient of the order. We have no control over these charges and cannot predict what they may be.
  • Customs policies vary widely from country to country - we'd recommend that you contact your local customs office for further information. Where customs charges are due, this may impact the time it takes your parcel to reach you.
  • Once your order has arrived in your country, it will be passed on to an internal postal service, according to standard delivery procedures.
  • If you are not in when your parcel arrives, the carrier will leave a card telling you where it is. It might be left in a safe place or there will be details on how to pick up your order or rearrange delivery.
  • Please be advised that on any public holiday dates in your country, deliveries will not be made. In this instance, please expect your order to arrive the next business day

International shipping destinations

 

Transit Time Schdule

Country Transit Time Country Transit Time Country Transit Time
Afghanistan 5-6 Greece 3-4 Northern Mariana Islands 5-6
Albania 5-6 Greenland 5-7 Norway 3-4
Algeria 5-6 Grenada 5-6 Oman 2-3
American Samoa 5-6 Guadeloupe 5-6 Pakistan 2-3
Andorra 5-6 Guam 4-5 Palau 5-6
Angola 5-6 Guatemala 5-7 Palestine 5-6
Anguilla 5-6 Guinea 5-6 Panama 5-6
Antigua and Barbuda 5-6 Guinea-Bissau 5-6 Papua New Guinea 4-5
Argentina 5-6 Guyana 5-6 Paraguay 4-5
Armenia 5-7 Haiti 5-6 Peru 5-6
Aruba 5-6 Honduras 5-6 Philippines 2-3
Australia 3-4 Hong Kong 1-2 Poland 4-5
Austria 3-4 Hungary 4-5 Portugal 3-4
Azerbaijan 3-5 Iceland 3-4 Puerto Rico 4-5
Bahamas 5-6 India 1-3 Qatar 2-3
Bahrain 2-3 Indonesia 2-3 Reunion 6-7
Bangladesh 2-3 Iran 2-4 Romania 5-6
Barbados 5-6 Iraq 3-4 Russia 5-6
Belarus 5-7 Ireland 3-4 Rwanda 5-6
Belgium 3-4 Israel 2-3 Saint Lucia 5-6
Belize 5-6 Italy 3-4 Saint Pierre and Miquelon 5-6
Benin 5-6 Ivory Coast 5-7 Samoa 2-3
Bermuda 4-5 Jamaica 5-6 San Marino 5-7
Bhutan 2-3 Japan 3-4 Sao Tome and Principe 6-7
Bolivia 5-6 Jordan 2-3 Saudi Arabia 3-4
Bosnia and Herzegovina 5-7 Kazakhstan 4-5 Senegal 5-6
Botswana 5-6 Kenya 4-5 Serbia 5-6
Brazil 5-6 Kiribati 5-6 Seychelles 4-5
Brunei Darussalam 2-3 Korea, North 4-5 Sierra Leone 6-7
Bulgaria 4-5 Korea, South 2-3 Singapore 1
Burkina Faso 5-6 Kosovo 5-7 Slovakia 4-5
Burundi 5-6 Kuwait 2-3 Slovenia 4-5
Cambodia 4-5 Kyrgyzstan 5-7 Solomon Islands 6-7
Cameroon 5-6 Laos 3-4 Somalia 5-6
Canada 4-5 Latvia 4-5 South Africa 3-4
Cape Verde Island 5-6 Lebanon 3-4 Spain 3-4
Cayman Islands 4-5 Lesotho 5-6 Sri Lanka 1
Central African Republic 5-6 Liberia 5-6 St Kitts & Nevis 5-6
Chad 6-7 Libya 5-6 St.Vincent 5-6
Chile 5-6 Liechtenstein 5-6 Sudan 3-4
China 4-5 Lithuania 4-5 Suriname 5-6
Christmas Island 3-4 Luxembourg 3-4 Swaziland 5-6
Cocos Keeling Island 5-7 Macau 2-4 Sweden 3-4
Colombia 5-6 Macedonia, Republic 5-7 Switzerland 3-4
Comoros Island 5-6 Madagascar 5-6 Syria 2-3
Congo 5-6 Malawi 5-6 Taiwan 2-3
Cook Islands 5-6 Malaysia 2-3 Tajikistan 5-7
Costa Rica 5-6 Maldive Islands 1-2 Tanzania 6-7
Croatia 4-5 Mali 5-6 Thailand 2-3
Cuba 5-6 Malta 3-4 Timor-Leste 5-6
Cyprus 3-4 Marshall Islands 5-7 Togo 6-7
Czech Republic 4-5 Martinique 5-6 Tonga 6-7
Denmark 3-4 Mauritania 5-6 Trinidad and Tobago 5-6
Djibouti 5-6 Mauritius 4-5 Tunisia 5-6
Dominica 5-6 Mexico 4-5 Turkey 4-5
Dominican Republic 5-6 Micronesia 5-7 Turks/Caicos Islands 4-5
Ecuador 5-6 Moldova, Republic of 5-7 Tuvalu 5-6
Egypt 3-4 Monaco 5-7 Uganda 5-6
El Salvador 5-6 Mongolia 5-7 Ukraine 4-5
Equatorial Guinea 5-6 Montenegro 4-5 United Arab Emirates 1-2
Eritrea 4-5 Montserrat 5-6 United Kingdom 2-3
Estonia 4-5 Morocco 4-5 United States 2-4
Ethiopia 5-6 Mozambique 5-6 Uruguay 5-6
Faroe Islands 5-7 Myanmar 5-6 Uzbekistan 4-5
Fiji Island 3-4 Namibia 4-5 Vanuatu 5-6
Finland 3-4 Nauru 4-5 Vatican City 5-7
France 3-4 Nepal 2-3 Venezuela 5-6
French Guyana 5-6 Netherlands 3-4 Vietnam 4-5
French Polynesia 5-7 Netherlands Antilles 5-6 Virgin Islanda 5-6
Gabon 5-6 New Caledonia 5-6 Wake Island 5-7
Gambia 5-6 New Zealand 3-4 Wallis & Futuna Islands 5-7
Georgia 5-7 Nicaragua 5-6 Yemen Arab Republic 3-4
Germany 2-4 Niger 5-6 Zambia 5-6
Ghana 5-6 Nigeria 4-5 Zimbabwe 5-6
Gibraltar 5-6 Norfolk Island 4-5    


Do you deliver to work addresses?

We can deliver to your permanent residential address or your place of employment. If you want your delivery to reach you at work, you need to be confident that someone will be there to take receipt of the goods as the courier will deliver to the place not the person.

Is my order on its way to me?

You'll receive a confirmation email from our customer care team once your order is on its way, including the expected delivery date.

If your order is trackable, there will be a tracking link on the email. Simply click on your tracking link to view the up-to-date tracking.

Make sure you check the expected delivery date on your email before contacting us about your order.

Can i track my order?

For Express shipping tracking is available via the tracking link on your confirmation email.

What happens if i'm not in when my order arrives?

If you've chosen Express shipping and you're not in when your parcel arrives, a card will be left telling you how to pick up your order or rearrange delivery.

My order hasn't arrived yet?

If your order has not arrived by the estimated delivery date, we're here to help. Before getting in contact with us, have you tried:

  • Checking the tracking link via your confirmation email to view the up to date tracking.
  • Signing into My Account to check we have the correct delivery address for your order and your contact details are up to date.
  • Checking if you have an attempted delivery card from one of our carriers. Your parcel may be awaiting collection at a delivery depot, or you may need to arrange redelivery.
  • If you still can't find your parcel, please email us using the contact us form and quote your order number. We'll reply within six hours and do our best to locate your parcel straightaway. If it can't be found, we'll arrange a refund for you.

Can i amend my delivery details?

We are unable to amend any part of your order or change the delivery or payment method once your order is complete.

Will i be charged customs and import charges?

Any customs or import duties maybe charged once the order reaches its destination country and must be paid by the recipient of the order. We have no control over these charges and cannot predict what they may be. 

Please note, nolimit.lk will not be responsible for the customs and import duty charges.