General Support:

+94 11 273 7441

or Contact your nearest outlet
Online Inquiries:

+94 11 505 9188

(Weekdays 9am - 5pm GMT 5.30+)

Returns Information

Product Return \ Refund Form

WHAT IS YOUR RETURN POLICY?

Sri Lankan Customers

Do you want to return something? No problem!

  • You can return any item for a refund, or you can exchange it for a different size or colour within 7 days of receiving your original order.

  • Should a refund be issued by us, all refunds will be credited solely to the payment method used in the original transaction. We will not issue refunds by cash, cheque, or to another credit card or payment mechanism.

  • If you want it replaced for a different size or color, or you want a different item, you will need to place a new order or you can exchange it from our NOLIMIT showrooms.

  • Please note we will not refund the cost of delivery but only refund the price you purchased your item at.

  • Items returned must be in their original condition, which includes tags and any packaging e.g. shoes must be returned with the original shoe box.

  • You can exchange the items with the receipt from our NOLIMIT showrooms island wide.

  • All goods will be inspected on return.

  • The goods are your responsibility until they reach our customer care team or showrooms, so make sure it’s packed up properly and can’t get damaged on the way!

  • We are not responsible for any items that are returned to us by mistake.

  • In the unlikely event that an item is returned to us in an unsuitable condition, we may have to return it back to you.

 

International Customers.

Do you want to return something? No problem!

  • You can return any item for a refund, or you can exchange it for a different size or colour within 30 days of receiving your original order.

  • Fill the form on the Return Information Link (Bottom) and submit to us. We'll reveiw it and we'll guide to resolve the order.

  • Should a refund be issued by us, all refunds will be credited solely to the payment method used in the original transaction. We will not issue refunds by cash, cheque, or to another credit card or payment mechanism.

  • If you want it replaced for a different size or color, or you want a different item, you will need to place a new order.

  • Please note we will not refund the cost of delivery but only refund the price you purchased your item at.

  • Items returned must be in their original condition, which includes tags and any packaging e.g. shoes must be returned with the original shoe box.

  • All goods will be inspected on return.

  • The goods are your responsibility until they reach our Customer Care, so make sure it’s packed up properly and can’t get damaged on the way!

  • We try hard to accept all returns, and returns to us don’t need to be in the original packaging. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

  • We are not responsible for any items that are returned to us by mistake.

  • Use the label on your shipping and returns note, enclosed with your goods to return it via USPS. If you have lost your returns label then just contact our Customer Care Team

  • If you are using an alternative carrier make sure you use a postal service that insures you for the value of the items you are returning or obtain proof of posting.
 

 

HOW DO I RETURN SOMETHING TO YOU?

  • We want to give you a hassle-free way to return anything, so you can return any item to us within 30 days of receiving your original order, including sale items.

  • You can make your own arrangements through any other carrier (there may be a charge for this). The parcel remains your responsibility until it arrives with us, so remember to ask for proof of postage if you choose to send it via another carrier, in case it goes missing.

  • The parcel remains your responsibility until it arrives with us, so remember to ask for proof of postage in case it goes missing.

  • Make sure the returns form is filled out with your order number and placed in your returns parcel – we can’t process your return without these details.

  • If you want a different size or color, or you want a different item, you will need to place a new order.

  • Have you lost your returns note or label? Just contact our Customer Care Team.

  • We’ll send you an email as soon as we’ve received your return in its original condition and apply your refund to your original payment method. This is usually done within 2 working days.

  • Any refund will automatically be issued to the card you used to place the original order. This typically takes 5-10 working days, dependent on your bank/card issuer.

  • We try hard to accept all returns, and returns to us don’t need to be in the original packaging. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

 

WILL YOU REFUND MY SHIPPING CHARGES?

  • We will usually refund what you paid for your order but not the delivery charge.

  • This is unless your order was cancelled before the items were dispatched or the entire order was faulty or incorrect.

 

THE PRODUCT CODE ON MY DELIVERY NOTE IS DIFFERENT FROM THE WEBSITE

  • Don’t worry, the product code on your delivery note is the one you need to use if you are querying or returning something.

  • It’s unique to the size and color combination of your item.

 

HAVE YOU RECEIVED MY RETURNED ITEMS?

  • Don’t worry as soon as your return has been received and checked by our Customer Care, we'll email you to let you know.

  • In the unlikely event that you haven’t received an email within 10 days of returning your items contact our Customer Care Team and we'll get back to you within 24 hours.

  • Make sure you let us know your original order number, which items you have returned and any delivery reference numbers (i.e. from a carrier) when you contact us.

 

I have been refunded the incorrect amount

We’re really sorry if we’ve made a mistake with your refund!

If this is the case, please contact our Customer Care Team and we’ll sort it out for you as soon as possible.

The following may affect the amount you have been refunded:

  • The delivery charge, which is only refunded for cancelled orders or if the goods are faulty.

  • Any discounts that were applied at the time of sale, which may not now be applicable.

 

General Information

Returns Information

Others Information

Captcha

* Required Fields